Got questions? 
We’ve got answers. This thread is your go-to for FAQs on screeners, backtests, account setup, and more.
You can also ask us anything right here!
FAQs:
How to reach us?
You can reach out to us via WhatsApp directly from the platform for quick assistance. We also provide email support at contact@tradomate.one for any queries.
Can I get telephonic support? What is the customer care number of Tradomate.one?
You can reach out to us via WhatsApp directly from the platform for quick assistance. We also provide email support at contact@tradomate.one for any queries.
How do I sign up?
You can sign up on Tradomate.one using your existing email IDs and also your phone number.
Is there any registration fee for joining Tradomate.one?
No, there is no additional fee to join Tradomate.one. You can join Tradomate.one for free!
How do I edit my profile?
Click on the profile menu on the top right or check out this link- https://tradomate.one/account
What asset classes does Tradomate.one offer?
For now, you can backtest the following asset classes through our interface containing Indian stocks- https://tradomate.one/docs/quick-start-no-code-builder/
How to create a bot?
Once you login, on the dashboard, there’ll be an option to create a bot on top right section. You can look at this to know more about bot creation- https://tradomate.one/docs/quick-start-no-code-builder/#steps-to-create-a-ai-powered-no-code-bot
What type of technical indicators are available on Tradomate.one?
Tradomate.one offers over 150+ technical indicators across Pattern, Volume, Momentum, Transform, etc. You can read more about them here- https://tradomate.one/docs/strategy-builder/technical-indicators/cycle/ht-dcperiod/
What are the 3 layers of backtesting provided by Tradomate.one?
Tradomate.one uses a 3-layered Backtesting Approach on reliable historical data to thoroughly test and evaluate the trading strategies. You can read more about it here- https://tradomate.one/docs/backtesting/introduction/
How can I delete my Tradomate.one account?
To delete/block the account, please write an email to contact@tradomate.one.
Community Guidelines
1. How soon can I expect a reply to my questions?
Our moderators usually respond within 24 - 48 hours. Community members may reply sooner, so check back regularly.
2. Can I use offensive language or slurs?
No. Abusive, hateful, or discriminatory language is not tolerated. Posts containing such words will be removed, and repeated violations may lead to suspension.
3. What type of content can I share?
You can share insights, strategies, questions, and discussions related to trading, markets, and community growth. Avoid spam, unrelated promotions, or personal attacks.
4. Are promotions or links allowed?
Self-promotion is not allowed unless approved by moderators. If you want to share a useful resource, ensure it benefits the community.
5. What happens if I break the rules?
Depending on the severity, you may receive:
- A warning
- Temporary mute
- Permanent ban (for repeated or severe violations, especially hate speech or scams)
6. How can I report inappropriate behaviour?
Contact us at contact@tradomate.one, Reports are reviewed confidentially.
7. What should I do if I see misinformation?
Bring it to our notice at contact@tradomate.one or reply politely with verified information. Our moderators may step in to fact-check or remove harmful posts.